Standard Procedure for all returns:
All returns must be approved via the Return Merchandise Authorization (RMA) process. There are no exceptions to this requirement.
You may return Stock items within 30 days of delivery for a full refund.* You must return items in new and unused condition with all original materials included with the product. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or damaged products.
Non-Stock, Special Orders and Customized products
Non Stock, special orders, and customized products are either not returnable, or may be returned with a 20% restocking charge, depending upon the nature of the product, the special order or customization involved. Kindly note that some manufacturers impose a non-refundable policy on us and so although we will always be your advocate, it may be impossible for us to force a return on a manufacturer on your behalf. In some cases, products must be returned directly to the specific manufacturer of the product, and NOT to our facilities. If you inadvertently return a product to us, you may incur charges for shipping back to the manufacturer. Please consult our service personnel at firstname.lastname@example.org for assistance.
Used Products, not sanitary
Used products which are not sanitary (as in products used in the plumbing, some construction and infrastructure maintenance trades) are not eligible for return or refund, regardless of “how little they were used”. This stated, we may be willing to assist you with a replacement at a reduced or incentivized charge to help you out. Please consult our service staff at email@example.com. We are here to serve you!
Our error and Defective products:
If the return is a result of our error or a defective product, we will replace the product including shipping charges. If we are unable to provide a replacement of the intended product, we will refund the cost of the merchandise subject to the terms and conditions listed herein.
* You must initiate the return within 30 days of delivery. We must receive your returned items at our processing facility within 45 days of delivery (see product specific return policies for exceptions). You can expect to receive your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and issue your refund in the form of payment used to make your purchase.